Terms & Conditions

Last updated: July 2026

1. Introduction

These Terms & Conditions apply to all services provided by Signature Carpet Care. By booking a service, you agree to the terms outlined below.

If you have any questions before your appointment, please don’t hesitate to contact us.

2. Quotations

All quotations are provided free of charge and without obligation.

Prices are based on the information provided at the time of enquiry. If the condition, size or scope of the work differs significantly on arrival, we will discuss any revised costs with you before work begins.

3. Bookings

Appointments are confirmed once agreed between both parties.

Please ensure clear access to the areas being cleaned and remove any fragile or valuable items before our arrival where possible.

4. Payment

Payment is due on completion of the work unless otherwise agreed in writing.

We accept payment by bank transfer or other agreed payment methods.

5. Cancellations & Rescheduling

If you need to cancel or rearrange your appointment, we kindly ask for at least 24 hours’ notice.

Late cancellations or missed appointments may incur a cancellation charge to cover lost appointment time.

6. Stain Removal

While we use professional equipment and specialist cleaning solutions, complete stain removal cannot be guaranteed.

The success of stain removal depends on factors including:

  • The type of stain.
  • How long it has been present.
  • Previous cleaning attempts.
  • The carpet or upholstery fibre.

Some permanent stains, bleaching, dye loss or wear cannot be reversed.

7. Drying Times

Drying times vary depending on carpet type, room temperature, ventilation and humidity.

Most carpets are dry within 4–8 hours, although some may take longer.

Customers should avoid walking on damp carpets with outdoor footwear until fully dry.

8. Furniture

Where practical, lightweight furniture may be carefully moved during cleaning.

For health and safety reasons we cannot move:

  • Large wardrobes
  • Pianos
  • Display cabinets
  • Electrical equipment
  • Antique or delicate furniture
  • Any item considered unsafe to move

Furniture moved during cleaning should remain on protective tabs until carpets are fully dry.

9. Existing Damage

We cannot accept responsibility for damage resulting from pre-existing conditions including:

  • Worn or weakened carpet fibres
  • Loose seams
  • Previous repairs
  • Permanent stains
  • Bleaching
  • Colour loss
  • Moth damage
  • Water damage

Any issues identified before cleaning will be discussed with you.

10. Customer Responsibilities

Customers are responsible for ensuring:

  • Accurate information is provided when requesting a quotation.
  • Safe and reasonable access is available.
  • Pets and children are supervised throughout the appointment.
  • Valuable or fragile items are removed from the work area.

11. Satisfaction

Customer satisfaction is extremely important to us.

If you are unhappy with any aspect of our service, please contact us within 48 hours of your appointment. We will always aim to resolve any genuine concerns promptly and fairly.

12. Liability

Our liability is limited to the value of the cleaning service provided.

We cannot accept responsibility for indirect losses or damage resulting from circumstances beyond our control.

Nothing within these Terms & Conditions affects your statutory consumer rights.

13. Privacy

Any personal information provided to us will only be used for the purpose of arranging and carrying out your cleaning service.

We do not sell or share customer information with third parties except where required by law.

For more information, please see our Privacy Policy.

14. Contact

Signature Carpet Care

Telephone: 07706 746408

Email: info@supremecarpetcleaning.co.uk

Website: https://signaturecarpetcare.co.uk/